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Returns

Return Shipment Address
Returns for E. Waldo Ward
273 E. Highland Ave.
Sierra Madre, CA 91024
Questions about making a return?
Contact us at 1-800-355-WARD
service@waldoward.com
We want to make sure you are 100% satisfied with your purchase from E. Waldo Ward & Son. Please call us at (800) 355-WARD if you have any questions or concerns regarding the products from E. Waldo Ward.

For Refunds: All returns for refund must be authorized by WaldoWard.com within 30 days of the delivery date. There is NO RESTOCKING FEE applied to any returned item(s). However, S&H cost is not refundable.

For Replacements: Replacements will be provided for any defective product within the specified "use by" date for that product based on the lot number on the jar. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. WaldoWard.com will only replace item(s) for the exact same item(s). Sorry, we cannot exchange one item with a different item. The Product ID must be the same.

Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by WaldoWard.com and offered a suitable replacement or option for a store credit.

All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender.

WaldoWard.com is not liable for packages that are lost in transit. It is highly recommended that you use a trackable shipping service when you send back your merchandise.
GET IN TOUCH
Phone: 626.355.1218
Email: jelly@waldoward.com
Address: 273 E. Highland Ave.
Sierra Madre, CA 91024
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